Premium Financial Services Group Customer Charter:
Premium
Financial Services Group Customer Charter has been developed so that we
can be completely transparent in our dealings. In his regard we have
developed a number of documents, agreements and processes for our
customers.
National Finance Broking Agreement and Appointment to Act
This document is provided to you after our initial consultation. It divided into three parts:
Part 1 – Sets out information about you and the loan you require
Part
2 – Provides information about us and the services we provide to you
including; nature and range of services, list of panel lenders, fees
payable by you (if any) and how we are paid
Part 3 – Informs you about how we can deal with your personal and credit information
After you have read this document both parties sign it, we provide you with a copy and keep a copy for our records.
Professional Code of Conduct
Premium Financial Service Group members must adhere to professional conduct standards.
1. Members must act with honesty and integrity at all times
2. Members must comply with all laws and regulations relating to the mortgage industry
3. Members must avoid any conflicts of interest at all times
4. Members must maintain confidentiality in all dealings
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